ID check questions

Last updated 4 November 2026

Before SUURA™ contacts the Motor Insurers’ Bureau and insurers about your records, we need to know you are the person the records are about. We use Stripe Identity for this. This page explains what happens.

What does the check do?

You photograph a passport, driving licence or identity card, and take a selfie. Stripe checks that the document looks genuine and compares your face with the photo on it. Stripe tells SUURA whether the check passed.

What does SUURA keep?

SUURA keeps the result (passed or not), the time, and the reference of your request. We do not keep your document images, selfie or face data. When a check passes we ask Stripe to redact the images and data it holds for us.

What does Stripe keep?

Stripe processes the check for us. It may keep its own copy for its own legal, fraud-prevention and service-improvement purposes, which is explained in Stripe’s Identity privacy information and privacy policy. To ask Stripe to delete what it holds, use the route in its policy, and tell us at [email protected] so we can help.

Is a face comparison a biometric check?

Yes. Comparing your face with your ID photo uses biometric data, which the law treats as special category data. We only do it with your explicit consent, which you give by ticking the box before you start. You can say no.

What if I would rather not use a face check?

Email [email protected] and a person will check your ID another way. You will not be treated worse for choosing this.

What if the check fails?

You can try again. A request allows up to three attempts, and a person can look at it if it still fails. Tell us if you think the result is wrong.

Can I withdraw my consent or complain?

Yes. Email [email protected]. We will acknowledge a complaint within 30 days. You can also contact the Information Commissioner’s Office at ico.org.uk. More is in our privacy notice.